North Star Insurance Alliance, LLC
At North Star Insurance Alliance, protecting your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, request insurance information, submit forms, or communicate with our team.
By using this website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide through:
- Contact forms
- Quote request forms
- Consultation requests
- Newsletter signups
- SMS/text communication forms
- AI chat assistant (SIA) conversations
Information collected may include:
- Name
- Phone number
- Email address
- Address or ZIP code
- Insurance-related information submitted through forms
We may also collect certain non-personal information automatically through website analytics tools and cookies.
How We Use Your Information
We may use the information collected to:
- Respond to quote requests and inquiries
- Provide insurance-related information
- Communicate regarding requested services
- Send SMS notifications or follow-ups
- Improve website performance and user experience
- Analyze website traffic and visitor behavior
- Maintain website security and functionality
- Operate and improve our AI chat assistant
We do not sell personal information to third parties.
Cookies & Tracking Technologies
Our website may use cookies and similar technologies to improve user experience and analyze website traffic.
These technologies may help us:
- Understand visitor behavior
- Improve website functionality
- Measure marketing performance
- Enhance user experience
We may use:
- Google Analytics (GA4)
- Website analytics tools
- Future advertising or remarketing technologies such as Meta/Facebook Pixel
You can manage cookie preferences through your browser settings.
SMS Communication & Consent
By submitting your phone number through our website forms, you consent to receive SMS/text communications from North Star Insurance Alliance related to:
- Insurance inquiries
- Appointment scheduling
- Follow-ups
- Customer support
- Service-related notifications
Message and data rates may apply depending on your mobile carrier.
Consent to receive SMS messages is not a condition of purchase.
You may opt out of SMS communications at any time by replying:
STOP
For assistance, reply:
HELP
AI Chat Assistant
Our website offers an AI-powered chat assistant (SIA), provided through our website platform, Stratosphere, to help answer common questions about our insurance products and services and to help you request a quote or reach our team.
When you interact with the chat assistant:
- Conversations are processed and stored for up to one (1) year to operate the assistant, improve response quality, and follow up on your inquiry.
- Information you choose to share in the chat (such as your name, contact details, or insurance needs) may be used to respond to you and may be handled in the same way as information submitted through our forms.
- The assistant is provided through our website platform, Stratosphere, which processes messages solely to generate responses on our behalf.
Please do not enter sensitive personal information into the chat, such as Social Security numbers, full policy or account numbers, payment card details, health information, or passwords. The assistant provides general information only and may not always be accurate; it does not provide binding insurance, legal, or financial advice.
Email Communication
We may send emails related to:
- Requested quotes
- Insurance consultations
- Service follow-ups
- Customer support communication
At this time, we do not send ongoing promotional marketing emails.
Information Sharing
We may share information when necessary with:
- Insurance carriers
- Service providers assisting business operations
- Legal or regulatory authorities when required by law
- Our website platform provider (Stratosphere), which powers website features such as the AI chat assistant
We only share information necessary to help provide requested insurance-related services.
Data Security
We take reasonable measures to help protect personal information submitted through our website. However, no online transmission or storage method can be guaranteed as completely secure.
Third-Party Links
Our website may contain links to third-party websites or insurance carrier websites. We are not responsible for the privacy practices or content of external websites.
Your Privacy Rights
Depending on your location, you may have rights regarding your personal information, including:
- Requesting access to your information
- Requesting corrections
- Requesting deletion where applicable
To make a privacy-related request, please contact us directly.
Disclaimer
Insurance coverage availability may vary by carrier, policy type, eligibility requirements, and state regulations.
Submitting information through this website does not bind insurance coverage or guarantee policy approval.
All insurance quotes and coverage options are subject to underwriting review and carrier approval.